The Municipality of Cumberland is undertaking a review of its Planning and Development services.
This includes permitting, inspections, planning approvals and related workflows.
JDStrategy consultants have been engaged to conduct this independent service review and are surveying residents and recent permit applicants to capture their experiences and assess clarity, efficiency, timeliness, communication, and service quality.
You can access the survey here: https://www.surveymonkey.com/r/Q9JGXXX
It will take 2-3 minutes to complete and closes Feb. 12.
All responses are anonymous and will be reported only in aggregate form.
Survey results will be analyzed alongside interviews with Mayor & Council and staff, stakeholder interviews, and comparative benchmarking with other municipalities. Findings will inform actionable recommendations related to improving this valuable service.
Thank you for your participation.